 | The importance of good brain injury case managers |
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| Posted By : Bill On 03/07/2017 15:30:00 | |
| I've read hundreds of brain injury case management reports over the years, and they have varied enormously. In the early days (there wasn’t any recognised case management in the UK before about 1996) the reports were simple and easy to understand. Gradually they developed, sometimes, into very long tick box exercises which shed little light on the real problems, and how they were being managed. I read one recently, though, which I thought was a model. It told me everything I needed to know, including the targets that had been, and were being, set, and how success was measured against those targets. No jargon, and a very clear picture of what was going on. That made me think, as I have done many times before, that we litigators should demand more of case managers. They really do have to add value. I don’t mean the above to take away from the fact that there are some wonderful case managers doing terrific jobs, but I think we need to raise the others to that level. | |
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